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Dry Cleaning & Laundry

Convenient collection and delivery from your building
Vicuña is London's exclusive dry cleaning and garment care service provider. Each of Vicuña's luxury concierge services are tailored to suit our client’s discreet lifestyles and changing requirements.

EVERYDAY DRY CLEANING & LAUNDRY

SPECIALIST CLEANING SERVICES

ABOUT US

Classic Techniques, Modern Technology

Vicuña is proud of its history and heritage. Generations of fashion care experts created a simple yet irreplaceable philosophy

“Combining modern technology with old-world fashion craftsmanship, producing truly distinguishable quality”

Vicuña consistently delivers beyond the high expectations of clients and partners. When precious investments need a trusted service, our craftsmen meet this with absolute attentiveness and passion.

Each of Vicuña's luxury concierge services are tailored to suit our client’s discreet lifestyles and changing requirements. That is why Vicuña offers our members and partners a VIP hands-on service.

HOW IT WORKS

DROP OFF

  • Place your items in your VIP Laundry bag (or any bag if you are a first time customer) drop to the designated drop off point in your building.

PLACE ORDER

  • Place your order in seconds, choosing any preferences
  • We’ll collect your clothes and clean them in our state-of-the-art facility

PICK UP

  • We’ll deliver your clothes and let you know they’re back, simple!

CUSTOMER FEEDBACK

★★★★★ 03 Jun 2020
 "2nd time using the service... It's so quick and easy and my laundry smells amazing"

★★★★★ 19 Jun 2019
 "Excellent service - picked up and delivered on time"

★★★★★ 08 Mar 2019
 "Quick and friendly staff followed my specific requests, thank you"

★★★★★ 16 Feb 2019
 "Easy and updated me of the progress of my order"

WE'RE COVID-19 SECURE: WE'RE USING ENHANCED CLEANING, HANDWASHING AND HYGIENE PROCEDURES

Our team of laundry and dry cleaners have adopted the new industry guidelines to ensure this work is carried out safely and we have worked the relevant precautions for customers and our teams into our operations, including enhanced cleaning, handwashing and hygiene procedures.  We're also asking customers and our staff to take all reasonable steps to maintain social distancing during collections and deliveries. We ask that any customer or household that has had a confirmed case of the virus does not place an order for at least 5 days post-recovery. Customers who test positive for the virus, and have had a collection or delivery within 10 days, notify our customer care team so that we can take the appropriate precautions. Guidelines for our customers
  • Customers should refrain from ordering for 5 days post recovery from the virus if anybody in their home has coronavirus symptoms, has been advised to self-isolate, or has been told to shield
  • Customers and especially anybody clinically vulnerable should take extra care in observing social distancing when orders are being collected and delivered to their front door, and contactless collection and delivery is provided as standard, whether this be you drop off and collection from the reception/concierge in your building or our team knock and collect from your apartment when you are not present; or our team will knock allowing you to leave your items outside your door.
  • Customers should wash their hands before and after handling their bag of laundry / clothes at both the collection and delivery although the risk of transmission from packages is minimal, and the authorities are advocating the usage of delivery services for those in self-isolation.
  • Customers who test positive for the virus, and have had a collection or delivery within 10 days, notify our customer care team so that we can take the appropriate precautions
 Guidelines for our team:
  • Our staff should book time off & not attend work if anybody in their home has coronavirus symptoms, has been advised to self-isolate, or has been told to shield
  • Our staff should take extra care in observing social distancing if anybody in their home is clinically vulnerable
  • Our staff should wear face covering when attending collection/deliveries 
  • Our staff handling your items are:
    • Continuing to regularly wash and sanitise their hands, and making a concerted effort to only touch/handle items as necessary
    • Advised to check their temperature before starting each day
    • Wearing protective gloves and disposing of them
    • Safely disposing of any used cleaning materials
    • As per recent Government advice, any of our employees who have recently been abroad or are showing any symptoms of COVID-19 will be instructed to self-isolate immediately.

CONTACT US

Telephone: : 020 3417 3363
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