Customer Satisfaction Guarantee

When you look good, we look good; see our commitment to your satisfaction

Our Promise

At Vicuña we regularly ask our customers for feedback after their order, and we’re very proud of the quality of our service. That's why we ask you to rate your order, so we can ensure you are satisfied.

But we also recognise that things can go wrong, so if for any reason you are not satisfied with the cleaning or pressing of a garment let us know and we will collect it and re-service it for free.

We promise:
  • You'll speak to a member of our customer care team
  • You'll be listened to and your comments taken seriously
  • We'll do everything we can to resolve the issue to your satisfaction

Simply contact us via your concierge app or email