Airport Transfer Services Terms of Use

Terms and Conditions

Terms specific to Airport Transfer services

1.      PricesPrices are based on passengers being ready to travel at the booking time. All prices are quoted per vehicle.Prices are quoted to drive through a most economical route. If the passenger nominates a route to their preference, passenger will be liable to pay the extra charges such as fuel, toll, waiting and other charges. 2.      VehicleIt is the booker’s or passenger’s responsibility to ensure that they reserve or book the correct size of vehicle in order to carry the number of passengers and luggage. If the passenger has booked a smaller vehicle capacity to carry the number of passengers and luggage, the driver reserves the right to refuse to carry the passengers due to Health and Safety rules. However, the passenger is liable to pay the full fare to the driver. 3.      Additional Passengers and LuggageAdditional passengers and luggage may be added with our permission to the car ordered but not exceeding the numbers per vehicle capacity ordered.
4.      Payments
 To secure a booking FULL payment is required and can be made securely through the platform by credit card or Debit Card, or where specifically agreed by PayPal

5.      Booking ConfirmationsYour booking will be confirmed through the online booking platform and via email if a valid email address is provided. Any online credit or debit card bookings will be subject to verification. 6.      Waiting time charges
 On all airport pickups, the maximum free waiting time is 60 minutes, starting from the flight landing time or from the requested pickup time. After 1 hour of your flight landing you will be charged at £9.00 for each additional half hour that the driver waits. We will check the flight status before we enter the airport. There are no additional charges for any flight delays. If you have made other arrangements such as refreshment, meeting, shopping, etc. in the terminal, it is passengers or bookers liability to choose the preferred pick-up time at the time of booking the transfer.
Pickups from home, hotel, offices and other venues are allowed 10 minutes of free waiting time from the actual booked time, thereafter £9.00 for each additional half hour will be added to the fare quoted.
7.     Additional Drop offs and Pick ups
Additional drop offs and pickups will be charged per mile with a minimum fee of £5.00 per diversion.
8.     Booking Cancellations or changes
A booking of transfer can be cancelled or changed in advance by phone giving 24 hours’ notice prior to the transfer time.To cancel or change any bookings, you must contact our customer service team. You do not cancel or change a booking with our drivers.
9.     Missed Flight
In the event of a missed flight, it is the passenger’s or booker’s liability to inform us immediately, so that we will notify the driver not to enter the airport for the pickup. If the journey was pre-paid, the fare will be refunded after deducting £6.00 for bank charges. However, if the passenger wises to take a later flight we will provide the service at no extra cost. Failure to notify this to us, the passenger or booker will be liable to pay the full fare and if it is pre- paid, the fare will not be refunded.
10.  "No Show"
"No Show" Meaning: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include airport, home, hotel and other private address.This will include incorrect date and time of the bookings.The driver will wait in the arrival hall up to 1 hour 30 minutes from flight landing time and if the passenger fails to meet the driver within this time limit or failed to make contact via phone, email or SMS to inform their status at the airport or seaport, this will be considered as a no show.All bookings pre- paid by a credit or debit card will not be re-funded in the event of a no show.
11.  Routes
The driver will take the route to a destination by considering the following facts:The traffic, Time, Road closures, Diversions.Prices are quoted to drive through a most economical route. If the passenger nominates a route to their preference, passenger will be liable to pay the extra charges such as fuel, toll, waiting and other charges.

12.  LiabilityCompany cannot be held responsible for any financial losses, missed flights, trains or meetings because the car is not arriving at the pick-up location at the booked time due to adverse weather, vehicle breakdown, traffic conditions, or road traffic accidents, road closures or event destruction. In unexpected incidences such this, we will call and inform the customer as soon as we are aware of the delay and it is passenger’s responsibility to make the decision to wait for our car to arrive or to make alternative travel arrangements. 

Company cannot be held responsible being given the wrong booking information by the customer or the customer booked it online and got the booking reference number but has not received any booking confirmation from us.

Until customer does not receive a booking confirmation, booking is not confirmed. This applies only for online bookings.

13.  Fouling or VomitingAny fouling or vomiting in the car by a passenger will result in a charge of a minimum of £15.00 depending on the severity of the fouling or vomiting.

14.  Passenger's or Booker's responsibilityIt is passenger’s responsibility to inform us, if they cannot locate the driver or change of journey/plan or if you missed the flight connections. If you fail to inform us, you will be charged full fare for the journey. 

15.  RefundsRefunds will be issued on the following conditions:• Cancellation must be notified 24 hours prior to the actual pick up time.                                                                          
• If the passenger missed the flight, passenger must inform us immediately by phone and obtain a cancellation confirmation from us.             
 All refunds are subject to minimum fee of £6.00 (bank charges).                                                                                           
If we are refunding to an international bank account, we will deduct all the bank changes from the actual refund amount and the remaining balance be refunded. 

Refund will be processed within 7 workings days.No refunds will be issued:

·       Cancellations notified less than 24 hours.·       If the passenger books the transfer for a wrong date, wrong flight number and other misleading information.·       If the passenger leaves the pickup point without informing us for any reason whatsoever.