Check Out Guide
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Moving out guide
Step 1 - settle bills
Step 2 - redirect mail
Step 3 - book your checkout inspection
Step 4 - clean your flat
Step 5 - bikes
Step 6 - 2019/20
Step 7 - storage, shipping & removals
Step 8 - return keys
Step 9 - deposit return
MOVING OUT GUIDE
As your tenancy is drawing to an end, you’re probably thinking about moving out and the various challenges that will come with this. Here is a handy step-by-step guide to helpmake the process as smooth as possible for you.
STEP 1 - SETTLE BILLS
Please ensure that you settle all bills prior to departure. You can make payments by logging on to the resident portal and clearing any outstanding balances. Alternatively come down and see us at Reception, and we’ll be happy to assist.
STEP 2 - REDIRECT MAIL
Make sure you notify your family and friends of your change of address. Unfortunately we’re unable to hold or forward any mail for you once you have left. Royal Mail offer a redirection service that you might find helpful. This allows you to redirect all your mail to any UK or overseas address for 3, 6 or 12 months. Just ask at any Post Office branch, or visit www.royalmail.com for further details. If you’ve rebooked with us for next year then we can hold your post for you until you return in September.
STEP 3 - BOOK YOUR CHECKOUT INSPECTION
We’ll have a large number of people departing in a short space of time. In order to ensure you get the date and time that you want for your room inspection, we advise you to plan well in advance. Inspections can be booked in advance, simply visit Reception to secure your slot.
STEP 4 - CLEAN YOUR FLAT
Please make sure your room and any shared accommodation is left in a clean and tidy state. This includes wiping, washing, vacuuming and clearing of all walls, floors and surfaces – don’t forget the fridge and cupboards, please also make sure you don’t leave any Blue Tac or pin marks on the walls. All rubbish can be placed in the bins and recycling facilities, check with reception if you are unsure where these are located. If you would like to book a check out clean from Pinglocker you can either arrange this via their app or speak to a member of the reception team.
STEP 5 - BIKES
Don’t forget to take your bikes with you when you leave.
STEP 6 - 2019/20
We hate to see you go, if you’d like to stay with us next year we would love to have you back. If you are continuing your studies or wish to extend your stay here in London, do visit us at reception to find out what offers are available to existing residents.
STEP 7 - STORAGE, SHIPPING & REMOVALS
We know how stressful packing up and moving house can be, especially if it means taking all your belongings home just to bring them back again in September. You can book help with summer storage, shipping and removals quickly and easily via the Chapter Services App.
STEP 8 - RETURN KEYS
Once you’re all packed and your room has been emptied, cleaned and inspected, lock your door and hand your keys in at reception to a member of staff. Please note there is a replacement fee for each key that is not returned. If you choose to deposit your keys with security, out of hours, you are agreeing to a Chapter team member inspecting your room without you being present, and paying any charges that damages may incur.
STEP 9 - DEPOSIT RETURN
Your deposit will be returned to you within 30 working days of the end of your tenancy agreement. Prior to moving out, If you paid a deposit for your tenancy please ensure you complete a deposit return form with your bank details when you hand your keys back to the reception team. We will then be able to return your deposit to you.
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